March 30 2017

The Langelinie Pavillon

Langelinie 10 DK-2100 Copenhagen

Sense & Respond

– How Successful Organisations Listen to Customers and Create New
Products Continuously

Quantum leaps in technology are enabling organizations to observe and measure people’s behaviour in real time, communicate internally at extraordinary speed, and innovate continuously. Learn how to sense and respond instantly to customer, employee, and other stakeholder behaviours.
 

8:00 - 8:30
Registration, networking & smoothies
8:30 - 8:45
Introductions
8:45 - 9:15
The Future of Experiences
Key challenges and focus areas on the road to becoming an experience business. Mike Plimsoll from Adobe will take you through the following topics:
- Why experiences matter
- The emergence of the experience business
- The future of experiences
- Key building blocks to create better experiences (people, process and technology)
 
9:15 - 10:00
Sense & Respond - Part 1
How successful organisations listen to customers and create new products continuously
10:00 - 10:45
Brunch & workshop
10:45 - 11:30
Sense & Respond - Part 2
How successful organisations listen to customers and create new products continuously
11:30 - 12:00
Book signing & networking
Registration date has been ended, please contact event organizer.

Map

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