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Fred Reichheld
Fred Reichheld is the creator of the Net Promoter system of management, the founder of Bain & Company's Loyalty practice, and the author of five books, including the New York Times bestseller The Ultimate Question 2.0.
He is currently a Fellow and Senior Advisory Partner at Bain, where he has worked since 1977.Speaker for following sessions-
19:00 - 20:00 Keynote presentation
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