Katja Anker SørensenStudent, Stibo Accelerator
Bio: Katja has a background as Global Business Engineer. She works at the interface of business and IT, where she is very passionate about improving products and processes with the user in focus.
Title of presentation: Reshaping the Future of Airport Servicescapes
Abstract of presentation: What if the future servicescape of airports could be reshaped through interactive digital technologies enabling customers to share insights in real-time? We investigate how smart technology can be applied through every step of the customer journey to effectively collect and accommodate customer needs and, thereby, enhance the customer experience.
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